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Customer Support / Email Enquiries:

The Fuel Tool help desk is open Mon-Fri 9:00am-5:00pm for all enquiries. If you have any issues placing an order out of hours, we will try to respond around the clock, any time of day, however, general enquiries will be replied to the following business day. Should you have a question, query or concern, please use the above form to contact us and and a member of our team will get back to you as soon as possible. Alternatively, please feel free to email our support team at support@fueltool.co.uk and we will respond to your enquiry.

Heating Oil Supplier Enquiries:

If you are a heating oil supplier and would like to learn about the benefits of listing your heating oil prices on Fuel Tool, Click here to visit our Supplier Information Page.

Fuel Tool UK Offices:

Fuel Tool
King Street
Mold
Flintshire
CH7 1LA



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Fuel Tool News

GDPR Update for Fuel Tool
As of today, a new set of laws regarding general data protection regulations (GDPR) begins enforcement by the European Union. Although the UK will be leaving the E.U., these regulations will remain the same moving forward from 25 May, 2018. If you would like to read our full privacy policy and commitment to data protection, click here to visit our Privacy Policy page. If you have any questions, please contact support@fueltool.co.uk.

Sunshing Brings Lower Prices
The warm weather sweeping the UK at the moment is not only a welcome introduction to spring, but has also brought with it a reduction in our heating oil prices on Fuel Tool. As suppliers prepare for slower months of summer, they will generally adjust prices accordingly to stimulate business. That means that it is a great time to order and save money with Fuel Tool now.

Contacting Your Fuel Tool Oil Supplier
If you have ordered with Fuel Tool, your order will have been passed onto an oil supplier whose details will be found in your order confirmation email. Should you have a query regarding your order during this extremely busy time, we urge you to be patient as fuel suppliers are trying their best to answer phone calls. Always remember that you can email your oil supplier as well. Their email details can be found in your order confirmation email as well. As always, if your query is urgent and you cannot get ahold of your chosen oil supplier, please feel free to contact the Fuel Tool team and we'll try our best to assist you.

Credit Card Charges / System Changes
As you may already be aware, as of the 13th of January it will be forbidden to include an extra charge to use a credit card for payment across the U.K. Starting on the 13th, all references to and calculation of additional card charges, will be completely removed from Fuel Tool. Previously, suppliers were allowed to add surcharges to an order if you were paying with a Credit Card, versus a debit card where debit cards incurred no additional fees.

Click to view more news at the Fuel Tool Heating Oil News Page.




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